Privacy policy

Information we collect

We collect the information you provide to CBS, including your name, company, email, phone number, shipment details, documents and communications. This includes information submitted through quote requests, carrier setup, agent applications and website chat. Calls may be recorded or transcribed with notice and consent where required. Website chats may be reviewed by our team.

We also collect website usage information, such as IP address, browser details, pages visited and interactions. We use Google Analytics, cookies and browser storage to understand website use and support features such as chat.

How we use information

We use information to respond to requests, provide quotes, arrange and track freight, support customers and carriers, review applications, improve our services, protect against fraud and meet legal obligations. We use communication preferences and consent records to manage the messages you receive.

Who we share information with

We share information needed to provide services with the parties involved in your shipment and with providers supporting our website, analytics, business systems, storage and communications, including AI-assisted services. We may also disclose information when required by law or to protect legal rights.

We do not sell personal information or share it for third-party marketing. No mobile opt-in data or SMS consent is shared with third parties or affiliates. Messaging providers may process phone numbers and message content to deliver and support the messages you request.

Text messages and consent

If you opt in, CBS may text you about inquiries, quotes, shipment scheduling and updates, documents, carrier setup and customer support. Message frequency varies. Message and data rates may apply.

Submitting a website inquiry does not enroll you in marketing texts. Promotional texts require separate express written consent. Text message consent is not a condition of purchasing services.

Reply STOP to opt out at any time or HELP for assistance. You can also contact CBS using the details below. Read our SMS Terms & Conditions.

Retention, security and your choices

We retain information as reasonably needed to provide services, maintain business records and meet legal obligations. We use reasonable safeguards to protect it.

You can manage cookies and storage in your browser settings. Depending on applicable law, you may request access, correction or deletion of your information by contacting CBS. We may verify your identity and retain records required by law.

Policy updates

We will post updates here with a revised effective date and provide additional notice when required.

Contact CBS